How we process the personal data of patients and website visitors.

This Privacy Policy explains how Specialist Radiology Practice Đurđica Ikić collects, uses and protects the personal data of users of the radiologija-ikic.hr website.

1. Data Controller

The controller responsible for the processing of personal data is:

Specialist Radiology Practice Đurđica Ikić, MD, Specialist in Radiology, Subspecialist in Ultrasound
Mletačka 12/II
52100 Pula, Croatia

OIB: 12321503378
Telephone: 052 392 390
Email: info@radiologija-ikic.hr

2. Personal Data We Collect

Through the website, we may collect information that you provide directly to us when contacting us or booking an appointment online, in particular:

first and last name
email address
telephone number
selected type of examination
selected appointment time
a short note accompanying the booking, if provided.

The website may also process certain technical information related to your use of the website, such as your IP address, device and browser type, and website usage information, depending on your cookie preferences.

3. Purposes of Processing

We process personal data for the purposes of:

receiving and processing appointment requests
organizing and confirming appointments
communicating with patients
responding to enquiries
complying with the practice’s legal obligations
ensuring the security and technical operation of the website
statistical analysis of website usage, subject to appropriate consent where required.

Personal data is processed only where an appropriate legal basis exists, depending on the purpose of the processing.

4. Health Data

Data concerning health constitutes a special category of personal data and is subject to additional protection.

The online appointment booking form is not intended for submitting medical records or detailed health information.

Please do not enter diagnoses, information contained in medical reports, or other detailed health information in the notes field.

Where the processing of health data is necessary for the provision of healthcare services, such data is processed in accordance with the regulations governing healthcare services and personal data protection.

5. Online Appointment Booking – FluentBooking

We use FluentBooking, a plugin integrated into the website, for online appointment booking.

When booking an appointment, we process the information necessary to receive and organize the appointment, such as your first and last name, email address, telephone number, selected examination, appointment time and any short note you may provide.

This information is used to process your appointment request and for communication related to your booking.

6. Google Analytics

The website uses Google Analytics 4, a web analytics service provided by Google, to understand how visitors use the website and to improve its content and functionality.

Google Analytics may process technical information and information relating to the use of the website.

The use of Google Analytics is linked to the choices you make through our consent management system. We use Complianz to manage consent on this website.

Google Consent Mode enables Google tags to adjust their behaviour according to the user’s consent status.

You can change your cookie preferences at any time using the cookie settings available on the website.

More detailed information is available in our Cookie Policy.

7. Cookies and Complianz

We use Complianz – GDPR/CCPA Cookie Consent to manage cookie consent.

When you first visit the website, you are given the option to choose which categories of cookies you wish to accept.

Cookies that are not necessary for the basic operation of the website are used in accordance with your consent choices.

Complianz supports integration with Google Consent Mode and Google Analytics.

8. Recipients of Personal Data

We do not sell or disclose personal data to third parties for marketing purposes.

Where necessary, personal data may be accessed by technical service providers that support the operation of the website, hosting, email communication, online appointment booking and analytics.

Such service providers process personal data only to the extent necessary to provide their services.

9. How Long We Retain Personal Data

Personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required under applicable laws and regulations.

Information associated with enquiries and online appointment bookings is retained for the period necessary to process the request, communicate with the patient and organize the appointment.

Information that forms part of a patient’s medical records is retained in accordance with the regulations governing medical documentation.

10. Your Rights

Under applicable data protection legislation, you may, depending on the circumstances, request:

access to your personal data
correction of inaccurate or incomplete personal data
deletion of personal data
restriction of processing
objection to processing
data portability
withdrawal of previously given consent.

To exercise your rights, you may contact us at:

info@radiologija-ikic.hr

If you believe that your personal data is being processed contrary to applicable regulations, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or misuse.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in the operation of the website or applicable laws and regulations.

Last updated: August 2026